呼叫中心主要利用这个公式来计算满足服务水平目标所需要的人员数量以及中继线数量即通常所说的根据每小时电话量要求20秒达到80 的接通率需要多少人？ -Call center is calculated using this formula to meet service level targets and the number of personnel required number of trunks known as call vol

话务预测的黑匣子算法，比Erlang_c算法精确，比较适合话务中心计算人力需求-Black box traffic prediction algorithm than Erlang_c accurate algorithm, more suitable for calculating call center manpower needs