文件名称:call_center_agent
介绍说明－－下载内容均来自于网络，请自行研究使用
呼叫中心平台的人工座席软件，比如座席登入/退出、来电弹屏/去电弹屏、在线、示忙、在席、离席、静音、取消静音、通话保持、通话恢复、来电转其他座席、来电转业务部门电话/指挥调度、代接来电、三方/多方电话会议、点击拨号(预览外呼/屏幕呼出)、监听、强插、强拆、接管(呼叫拦截)、播放通话录音、来电转IVR流程、班长座席强制普通座席示忙/示闲、班长座席强制注销普通座席、座席之间收发文字信息、获取座席状态/座席状态监控、获取通道状态、获取呼入排队队列(ACD)情况、话务记录(CDR)统计报表等话务接续控制-agent of call center source code,including cti and crm
(系统自动生成,下载前可以参看下载内容)
下载文件列表
call_center_agent\agent.cfg
.................\agent.dof
.................\agent.dpr
.................\agent.exe
.................\agent.ini
.................\agent.res
.................\agent.~dpr
.................\agent源代码用Delphi7打开.txt
.................\form\agent.cfg
.................\....\agent.dof
.................\....\agent.dpr
.................\....\agent.res
.................\....\Bwl.dcu
.................\....\Bwl.ddp
.................\....\Bwl.dfm
.................\....\Bwl.pas
.................\....\Bwl.~ddp
.................\....\Bwl.~dfm
.................\....\Bwl.~pas
.................\....\bwlinf.dcu
.................\....\bwlinf.ddp
.................\....\bwlinf.dfm
.................\....\bwlinf.pas
.................\....\bwlinf.~ddp
.................\....\bwlinf.~dfm
.................\....\bwlinf.~pas
.................\....\rz.dcu
.................\....\rz.ddp
.................\....\rz.dfm
.................\....\rz.pas
.................\....\rz.~ddp
.................\....\rz.~dfm
.................\....\rz.~pas
.................\....\U_agentlocked.dcu
.................\....\U_agentlocked.ddp
.................\....\U_agentlocked.dfm
.................\....\U_agentlocked.pas
.................\....\U_agentlocked.~dfm
.................\....\U_agentlocked.~pas
.................\....\U_answer.dcu
.................\....\U_answer.ddp
.................\....\U_answer.dfm
.................\....\U_answer.pas
.................\....\U_answer.~ddp
.................\....\U_answer.~dfm
.................\....\U_answer.~pas
.................\....\u_autocalltask.dcu
.................\....\u_autocalltask.ddp
.................\....\u_autocalltask.dfm
.................\....\u_autocalltask.pas
.................\....\u_autocalltask.~ddp
.................\....\u_autocalltask.~dfm
.................\....\u_autocalltask.~pas
.................\....\U_autocalltaskedit.dcu
.................\....\U_autocalltaskedit.ddp
.................\....\U_autocalltaskedit.dfm
.................\....\U_autocalltaskedit.pas
.................\....\U_autocalltaskedit.~ddp
.................\....\U_autocalltaskedit.~dfm
.................\....\U_autocalltaskedit.~pas
.................\....\U_breakinseat.dcu
.................\....\U_breakinseat.ddp
.................\....\U_breakinseat.dfm
.................\....\U_breakinseat.pas
.................\....\U_breakinseat.~ddp
.................\....\U_breakinseat.~dfm
.................\....\U_breakinseat.~pas
.................\....\U_businesslibrary.dcu
.................\....\U_businesslibrary.ddp
.................\....\U_businesslibrary.dfm
.................\....\U_businesslibrary.pas
.................\....\U_businesslibrary.~ddp
.................\....\U_businesslibrary.~dfm
.................\....\U_businesslibrary.~pas
.................\....\U_busiparamaintance.dcu
.................\....\U_busiparamaintance.ddp
.................\....\U_busiparamaintance.dfm
.................\....\U_busiparamaintance.pas
.................\....\U_busiparamaintance.~ddp
.................\....\U_busiparamaintance.~dfm
.................\....\U_busiparamaintance.~pas
.................\....\U_callinbusinessdetail.dcu
.................\....\U_callinbusinessdetail.ddp
.................\....\U_callinbusinessdetail.dfm
.................\....\U_callinbusinessdetail.pas
.................\....\U_callinbusinessdetail.~ddp
.................\....\U_callinbusinessdetail.~dfm
.................\....\U_callinbusinessdetail.~pas
.................\....\U_callintelephonetoarea.dcu
.................\....\U_callintelephonetoarea.ddp
.................\....\U_callintelephonetoarea.dfm
.................\....\U_callintelephonetoarea.pas
.................\....\U_callintelephonetoarea.~ddp
.................\....\U_callintelephonetoarea.~dfm
.................\....\U_callintelephonetoarea.~pas
.................\....\U_calloutbusinessdetail.dcu
.................\....\U_calloutbusinessdetail.ddp
.................\....\U_calloutbusinessdetail.dfm
.................\....\U_calloutbusinessdetail.pas
.................\....\U_calloutbusinessdetail.~ddp