文件名称:callcenter-doc
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医疗行业呼叫中心大概方案，：400电话接入，电话号码捆绑的是300b+d的电话号码；
2：利用30b+d的线路实现咨询电话的直接接入和呼转。
这两个流程是分开的系统，不建立在一起。一个是400电话预约，然后通过IVR实现系统的直接呼转。一期先接入一路30b+d的线路，随着电话的增多增加设备。
-Medical industry call center solutions: probably, 400 telephone access, phone number is bound to the 300b+d s phone number 2 : the use of 30b+d line to realize the advisory telephone direct access and call transfer.The two process is separated from the system, not together. Is a 400 appointment by telephone, and then through the realization of IVR system for direct call. A first access to a 30b+d line, along with the telephone increased to increase equipment.
2：利用30b+d的线路实现咨询电话的直接接入和呼转。
这两个流程是分开的系统，不建立在一起。一个是400电话预约，然后通过IVR实现系统的直接呼转。一期先接入一路30b+d的线路，随着电话的增多增加设备。
-Medical industry call center solutions: probably, 400 telephone access, phone number is bound to the 300b+d s phone number 2 : the use of 30b+d line to realize the advisory telephone direct access and call transfer.The two process is separated from the system, not together. Is a 400 appointment by telephone, and then through the realization of IVR system for direct call. A first access to a 30b+d line, along with the telephone increased to increase equipment.
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呼叫中心方案.doc