客服礼仪规范，是软件人员进行客服时要遵循的标准化规范服务，规范的服务可以提升公司的形像，是大公司标准化的文档。-Customer service etiquette norms, software customer service personnel to follow the norms of standardized services, standardized services can enhance the company' s image, is a standardized document large companies.