本专栏将通过案例分析、知识介绍、专家点评等形式，对IT渠道在方案服务过程中，所涉及的管理知识、服务规范和操作技巧等相关知识进行介绍，希望能够为渠道企业的转型和发展提供有益的借鉴。-this column will be through case analysis, knowledge, Hoffman and other forms of IT services channels in the course of the program, which involves the management of knowledge, service standards and techniques related knowledge, hope to channel corporate restructuring and development to provide useful lessons.