企业的电话客户服务是公司指派若干经过培训的业务代理专门负责客户的订购、咨询与投诉，客

户只需拨通指定的电话就可以与业务代理直接交谈。这种服务方式可以充分利用业务代理的专长，因

而在提高工作效率的同时大大地提高了顾客服务质量。然而，随着业务量的不断扩大，客户的数量和

需求也越来越大，在信息量不断增加的时候，业务代理的工作就会或多或少地出现问题。为了解决这

些问题，可以通过企业电话语音录音管理系统将客户的电话都录下来进行管理，以避免发生人为的记录错误。-Business telephone customer service is assigned a number of trained customer service agents responsible for ordering, inquiries and complaints, customers simply dial the specified phone you can talk directly with the business agent. This type of service can take advantage of the expertise of business agent, and thus improve work efficiency while greatly improving customer service quality. However, as the volume of business continues to expand, the number of customers and the demand is also growing, increasing the amount of information when the business agent' s work will be more or less problematic. To solve these problems, you can telephone voice recording through enterprise management system will be the customer' s calls are recorded down to be managed to avoid human error is logged.